Support / FAQ

 

FAQ & Knowledge Base:
I want to visit general FAQs for additional product information, tips, manuals, etc.

SUPPORT:
I do have a technical question about MY Fanatec product.

To Sales
I have a question about my product.

DOWNLOADS: 
I want to download drivers, quickguides, manuals, drilling templates or other content for my Fanatec product.

Sales FAQ: 
I need information about ordering, shipping, payments, etc.

FEEDBACK
I’d like to share my thoughts and experiences with Fanatec.

You stay in control: Privacy settings

We use cookies and similar technologies that are required to operate this website. Analytics cookies are used to help us to provide you with an optimal shopping experience. Custom cookies enable a tailored experience in our online store with usage-based offers. With third-party cookies, our website as well as partner websites in advertising networks can provide you with relevant advertisements.

If you click "Agree", all cookie categories that require your consent will be automatically activated. If you click "I do not agree", the cookie categories that require consent will be deactivated. This also includes cookie categories that are activated during your visit to our website due to justified interest on our part.

You can customize your settings at any time via the link "Data protection settings", including changing or rescinding your consent with future effect.
Critical

Critical cookies are required for the functionality of the website. These cookies assign a unique random ID to your browser to ensure the best shopping experience across multiple page views.

Session:
The session cookies save your shopping data over several page views and is therefore essential for your personal shopping experience.
Notepad:
These cookies makes it possible to make a notepad available to the user across sessions. This means that the notepad remains available across several browser sessions.
Device allocation:
Device allocation helps the shop to guarantee the best possible display for the active display size.
CSRF token:
CSRF token cookies contribute to your security. They strengthen the protection of forms against unwanted hacking attacks.
Login token:
The login token is used to recognise users across sessions. The cookies do not contain any personal data, but enable personalisation across multiple browser sessions.
Cache exception:
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Cookie settings:
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Origin information:
The cookie stores the user's origin page and the first page visited for future use.
Activated cookies:
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Warenkorb:
Das Cookie ermöglicht es den Warenkorb über mehrere Browsersitzungen hinweg zu speichern.
Cloudflare:
Cloudflare Cookies werden genutzt um dem Nutzer eine möglichst hohe Performance über mehrere Seitenaufrufe zu bieten. Zudem tragen sie zur Sicherheit der Seitennutzung bei.
Marketing

Marketing cookies are used to individually target advertisements on the website across multiple page views and browser sessions.

Facebook Pixel:
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Google AdSense:
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Google Conversion Tracking:
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These cookies allow us to track whether an affiliate has referred a visitor to us. It does not store any personal information.
TikTok Pixel:
TikTok's cookies allows us to display relevant interest-based advertising. For this reason, we share some of your interactions with TikTok. This helps us offer optimized services and product offers to our users.
Reddit Pixel:
These cookies are used by Reddit to display personalised advertising offers based on user behaviour to users of websites that integrate Reddit services
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Tracking cookies help the website operator collect and evaluate information about user behaviour on their website.

Google Analytics:
Google Analytics is used to analyse website traffic. Statistics on website activity can be created and read out.
Bing Ads:
The Bing Ads tracking cookie is used to generate input about visitor activity on the website and to use it for advertisements.
Personal

These cookies are used to collect and process information about the use of the website by users in order to subsequently personalise advertising and/or content in other contexts.

Criteo Retargeting:
Das Cookie dient dazu personalisierte Anzeigen auf dritten Webseiten auf Basis angesehener Seiten und Produkte zu ermöglichen.