Terms & Conditions

1. General

The following General Terms and Conditions are valid for all contracts, deliveries and other services. Possible contradictory business terms of the customer are explicitly excluded. Additional agreements or amendments to the contract are only effective if they are confirmed in writing.

Endor Australia Pty Ltd is at all times entitled to change or supplement these General Terms and Conditions including all possible enclosures with an adequate term of notice. Orders made previous to possible changes will then be processed according to the old General Terms and Conditions.

2. Offer

The portrayal of the products on ebay or in the shop is not a legally binding offer but rather a non binding online catalogue. Small deviations and technical changes to our pictures or descriptions are possible.

3. Prices

All prices contain the legal GST of a current sum of 10%. The prices are, if not agreed upon otherwise, ex warehouse.

4. Conclusion of a contract

Your order is an offer to Endor Australia Pty Ltd for the conclusion of a purchase contract. By placing your order, you are also confirming that you are at least 18 years old.

If you make an order at Fanatec / Endor Australia Pty Ltd (www.fanatec.com), we will send you an e-mail which confirms the receipt of your order and which lists the details. This order confirmation is not an acceptance of your offer, it merely informs you that we have received your order. A purchase contract only materializes with the shipment of the dispatch confirmation or the delivery of the products.

5. Shipment, delivery and payment

The delivery will follow ex warehouse to the delivery address given by the customer. The delivery and payment conditions will be pointed out in more detail in the product description. There is no minimum order amount. Endor Australia Pty Ltd is also entitled to limit the quantity ordered to commercial amounts. We reserve the right to make a partial delivery in so far as this appears to be advantageous for speedy handling and in so far as this is reasonable for you. You will have no additional shipping costs. Special forms of shipment which are requested by our customers will be billed with the customary additional fees.

Payment is due immediately after the binding order. In so far as has not been agreed upon otherwise, payments must be made exclusively with prepayment, credit card or PayPal. The responsible party for collecting and handling of the payments is Endor AG, E.ON-Allee 3, 84036 Landshut, Germany.

6. Delivery times

Goods which are in the warehouse (we are not liable for transportation problems) will be shipped within 1 up to 2 working days after receipt of payment. If the goods are not available when the order is made, we will strive for delivery as soon as possible. In case the failure to comply with a delivery or service deadline can be traced back to an act of god, industrial conflict, unforeseen complication or other condition for which we are not at fault, the deadline will be extended accordingly. If failure to comply with a delivery deadline is due to another reason than named above, the customer is entitled to set an appropriate new deadline with the threat of rejection and if this new deadline is not met he can cancel the delivery named in the contract or the service from the contract. If the delivery is not possible due to the inability of the manufacturer or our suppliers, both we and the customer can cancel the contract in so far as the agreed upon delivery date has been exceeded by more than 2 months. Claims for damages due to default or inability or failure to fulfill obligations, even those which arose by the withdrawal from the contract, are excluded. That is unless a legal representative of Endor Australia Pty Ltd has acted deliberately or negligently.

7. Right to Cancel

Consumers are entitled to the right to cancel.

Consumers can cancel their orders as long as they have not entered the warehouse processing phase. This can be done via your Fanatec account -> My Orders by clicking on the "Cancel Order" button.

8. Right to Return Goods

Consumer are entitled to the right to revoke their order.

Please refer to our Return Policy section for details.

9. Passing of Risk


With shipment of the goods, the risk by Endor Australia Pty Ltd is transferred to the customer. With returns, the sender carries the risk, in particular the transport risk, until the goods have been received by Endor Australia Pty Ltd as well as the transport costs. In the case of a warranty claim, the customer can claim his postage costs for the most simple way of sending with supporting documents.

10. Warranty

Endor Australia Pty Ltd guarantees that the purchased goods were free of material and manufacturing flaws at the time of the transfer of the goods and that they have the guaranteed quality set down in the contract.

Upon receipt, the customer must inspect the goods immediately for flaws and quality. In the case of apparent flaws, these must be reported to us in writing within 10 days after their discovery, the same is valid for latent defects. Otherwise the warranty for these defects does not apply. This warranty does not apply if the product is used for any commercial purpose, including rental or arcade purposes.

The warranty is for 12 months after shipment.

With complaints, the purchase date must be proven with a bill. The article being complained about with full accessories together with an exact description of the error must be sent in together with a copy of the delivery receipt in the original packaging with suitable outer packaging, with sufficient postage paid. The warranty does not cover normal wear and tear. The warranty expires if the customer changes the goods delivered. With defects which are the fault of the buyer because of improper handling, the buyer is committed to carry all resulting subsequent improvement and transport costs. Endor Australia Pty Ltd has the right to subsequent improvement free of charge during the warranty period. A partial or complete exchange of the article is admissible. If flaws are not corrected within a sufficient period of time, the buyer has a right to conversion or a reduction of the purchase price. § 476a BGB (German Civil Code) is valid. Reservation of title

Endor Australia Pty Ltd reserves the title to delivered goods and services until the complete payment of all demands which have resulted or will result on part of the buyer from the business relationship, no matter what kind and which legal ground.

11. Storage of data

According to § 28 of the Federal Law for the Protection of Data (BDSG), we point out that the data necessary within the scope of the conclusion of the transaction is processed and stored using an EDP system according to § 33 (BDSG). Personal information will of course be treated confidentially. The person making the order explicitly agrees with this raising, processing and use of personal information.

You have the right at any time to free information, notification, blockage and cancellation of your stored data. Please turn to [email protected] or send us your request per post or fax.

We do not give your personal data including your house address and e-mail address to third parties without your explicit consent which can be revoked at any time.

The exception to this is our service partners which need the data for handling the order (e.g. the shipping company which has been assigned with the shipment and the credit institution which the handling of payment has been assigned to).In these cases, the scope of the transmitted data is limited to the necessary minimum.

12. Concession of rights, customer assessments

If a user decides to write a Fanatec / Endor Australia Pty Ltd assessment, he allows Endor Australia Pty Ltd an exclusive license which is unlimited pertaining to time and place for the further use of the customer assessment for any purpose online as well as offline. Endor Australia Pty Ltd reserves the right to not show an assessment or to show it for a limited time on the website as well as to shorten or change it. Customer assessments exclusively reflect the opinions of the customers. The contents do not necessarily comply with the opinions of Endor Australia Pty Ltd.

13. Place of execution and legal venue

This agreement is governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

14. Severability clause

If one of these regulations should be ineffective or challengeable, the effectiveness of the other regulations remains unaffected. In place of the ineffective clause, a legally admissible regulation will take its place which efficiently is closest to it.

15. Disclaimer

Conditions of use, guarantee, liability with regard to content and links, superior force, Acts of God.

The use of this website is at the user’s own peril and risk. We neither accept liability for constant availability nor for the published contributions, offers and services with regard to accuracy, completeness and functionality. The guarantee is in accordance with the statutory provisions. Any liability for damage arising directly or indirectly from the use of this website is excluded. This website and the services associated with it are operated with the greatest possible care, reliability and availability. However, for technical reasons it is not possible for these services to be constantly accessible, for the desired connections to always be successfully established or for the stored data to be retained in all circumstances. Therefore, constant availability cannot be guaranteed. IP connectivity to other network operators occurs to the extent possible. Any liability for problems attributable to the networks of third parties is excluded. The use of other networks is subject to the conditions of use of the relevant operators. In the event of force majeure, strikes, and restrictions to the services of other network operators or in the event of repair and maintenance work, restrictions or disruptions may occur, whereas Endor accepts no liability for such failures.

Version from 1st November 2011

16. novomind iCHAT

We use the novomind iCHAT to offer you a website chat service (according to Art. 6 para. 1 lit. a and lit.f EU Data Protection Regulation). In order to initiate this live chat, novomind iCHAT requires your full name and email address. novomind iCHAT uses cookies that enable an analysis of your use of our website. The information generated by cookies about your use of our website is transmitted to novomind’s iCHAT server and stored there. novomind iCHAT uses this information to evaluate your use of our website and to provide a chat window on our pages through which you can contact us directly. If you do not agree with reporting via cookies, we ask you to contact us only via our contact form(s) or by e-mail. Alternatively, you can deactivate the storage of cookies in your browser, though this may result in iCHAT not being usable. novomind iCHAT is a website chat service of novomind AG, Bramfelder Chaussee 45, 22177 Hamburg.
The applicable data protection regulations can be found at https://www.novomind.com/de/datenschutz/.

If you do not agree with the storage of chat content, we ask you to contact us only via our contact form(s) or by e-mail.