Please note: Estimated availability dates and delivery speeds are currently affected by the global pandemic. This may have an impact on your order.

Sales FAQ

Customer account:

  • Why do I have to create a customer account?

    You must create your own customer account before placing an order. If you click on „My Account“, you´ll find a widespread overview of your customer account including order history, control settings for your addresses and newsletter and all details regarding shipping and payment.

  • I forgot my password, how to get a new one?

    If you cannot remember your password, you can create a new one by clicking on „Forgot your password?“ on the login page. Please ensure you are trying to log into the correct region; you select your local region via the globe icon at the top right of the page.

  • How to change my e-mail address, password or other account information?

    Manage all account setting by clicking on „My Account“ at the top of the page. Once logged in, you can update your personal contact information or default settings.


Orders:

  • Pre-orders

    It´s possible to pre-order products that are not in stock. Pre-orders will be dispatched as soon as our warehouse receives new units. You will receive an e-mail with the order confirmation shortly before your order is handed over to the carrier. The amount will be deducted from your account immediately. Please note: in case of an earlier goods receipt by our warehouse, there will be no additional payment reminder; we just dispatch paid orders.

  • Can I place an order via phone?

    It is not possible to place an order via phone, e-mail, mail, or fax. You can only place an order via our website www.fanatec.com.

  • Discounts/Coupons

    While we occasionally run special offers, general discounts/coupons are not available. We offer some bundles that include a discount. You can find them on our website www.fanatec.com under the category „Bundles“.

    Subscribe now to our newsletter in your customer account to receive exclusive offers and the latest news on our products and services.

  • How long does it take to process my order?

    Goods are generally released for shipping within 5 up to 7 working days after the receipt of payment if it is in stock. Please note that our service partners do not deliver on weekends and holidays.

  • Is it possible to modify a Bundle?

    It is not possible to modify Bundles. The discount is only valid for the purchase of this specific combination of units.


Payment:

  • Which payment methods are available?

    Every payment will be operated by our partner Adyen N.V. German Branch. For more information about the payment methods please use the following link:

    https://www.adyen.com/payment-methods


Shipping and delivery:

For more information please use the following link: https://fanatec.com/au-en/shipping/delivery


Cancellation, revocation, exchange, order modification:

  • How can I cancel my order?

    Please log into your customer account, go to „Orders“, click on the appropriate order. If the order has still the status “Your order has not been processed yet”, the order can be cancelled. Therefore, click on “Cancel order”.

  • Can I exchange the ordered items?

    An exchange is not possible.

  • Can I modify an order?

    Please note that order modfications are not possible due to technical reasons; this includes a change of address.
    If you order has not yet been processed, you can cancel it and place a new one.

  • How long does it take to process my return?

    All items of your order must be in stock in order for it to be processed. Actual turnaround time may vary. Please note that our service partners do not deliver on weekends and holidays..


Invoice:

  • How do I get my invoice?

    After the shipment of goods you will receive an invoice automatically via e-mail. The invoice is also available for download in Account -> Orders.


Contact:

  • How to contact the Fanatec sales team?

    You can reach us via telephone (0049 871 9221 122) from 2 pm to 4 pm (CET+1) or via our contact forms. Our sales team is not available on weekends and holidays.

Contact the Fanatec customer support