Customer account:

• Why do I have to create a customer account?
  

  You must create your own customer account before placing an order. If you click on „My Account”, you´ll find a widespread overview of your customer account including order history, control settings for your addresses and newsletter and all details regarding shipping and payment.

• I forgot my password, how to get a new one?
  

  If you can´t log in please click on „forgotten password“, and enter the e-mail address you used to create your account, and you will receive an e-mail to reset your password.

• How to change my e-mail address or password?
  

  Please log into your customer account. Click on „My Account“ / „Profile“ and you can enter your new e-mail address or password there.

Orders:

• Availability
  

  Currently a number of items are marked as "sold out" on our website. These will be available for sale again, however we are presently still affected by the global chip shortage. We expect the situation to improve in the first part of 2023 - as soon as we have details on availablity, our product pages will be updated with pre-order information and you will be able to order again. 

• Pre-orders
  

  It´s possible to pre-order products that are not in stock. Pre-orders will be dispatched as soon as our warehouse receives new units. You will receive an e-mail with the order confirmation shortly before your order is handed over to the carrier. The amount will be deducted from your account immediately. Please note: in case of an earlier goods receipt by our warehouse, there will be no additional payment reminder; we just dispatch paid orders.

• Can I place an order via phone?
  

  It is not possible to place an order via phone, e-mail, mail, or fax. You can only place an order via our website www.fanatec.com.

• Discounts/Coupons
  

  While we occasionally run special offers, general discounts/coupons are not available. We offer some bundles that include a discount. You can find them on our website www.fanatec.com under the category „Bundles“.
  
  Subscribe now to our newsletter in your customer account to receive exclusive offers and the latest news on our products and services.

• How long does it take to process my order?
  

  Goods are generally released for shipping within 5 up to 7 working days after the receipt of payment if it is in stock. Please note that our service partners do not deliver on weekends and holidays.

• Is it possible to modify a Bundle?
  

  It is not possible to modify Bundles. The discount is only valid for the purchase of this specific combination of units.

Payment:

• Which payment methods are available?
  

  Every payment will be operated by our partner Adyen N.V. German Branch.
  For more information about the payment methods please use the following link:
  
  https://www.adyen.com/payment-methods

Shipping and delivery:

For more information please use the following link: https://fanatec.com/ja-en/shipping/delivery

Cancellation, revocation, exchange, order modification:

• How can I cancel my order?
  

  Please log into your customer account, go to „Orders“, click on the appropriate order. If the order has still the status “Your order has not been processed yet”, the order can be cancelled. Therefore, click on “Cancel order”.

• How can I revoke my order?
  

  You can return the delivered items within 14 days according to the return policy no questions asked. For further details please read our terms and conditions (https://www.fanatec.com/ja-en/returns-policy-jp.html).

  Log into your customer account, go to „View your order history“ , click on the appropriate order and click on „Revocation“.  Please be aware that due to our terms and conditions, you are responsible for the cost of shipping back.

• Can I exchange the ordered items?
  

  An exchange is not possible.

• Can I modify an order?
  

  Please note that order modfications are not possible due to technical reasons.
  If you order is not yet processed, you have the possibility to cancel the order and place a new order.

• How long does it take to process my return?
  

  Usually it can take up to five working days (weekends and holidays not included) for your return to be processed by our warehouse.

Invoice:

• How do I get my invoice?
  

  After the shipment of goods you will receive an invoice automatically via e-mail. The invoice is also available for download in Account -> Orders.

Contact:

• How to contact the Fanatec sales team?
  

  You can reach us via telephone (0049 871 9221 122) from 2 pm to 4 pm (CET+1) or via our contact forms. Our sales team is not available on weekends and holidays.

Contact the Fanatec customer support