Sales FAQ

Customer account:

  • Why do I have to create a customer account?

    You must create your own customer account before placing an order. If you click on „My Account“, you´ll find a detailed overview of your customer account including order history, control settings for your addresses and newsletter and all details regarding shipping and payment.

  • I forgot my password, how to get a new one?

    If you cannot remember your password, you can create a new one by clicking on „Forgot your password?“ on the login page. Please ensure you are trying to log into the correct region; you select your local region via the globe icon at the top right of the page.

  • How to change my e-mail address, password or other account information?

    Manage all account setting by clicking on „My Account“ at the top of the page. Once logged in, you can update your personal contact information or default settings.


  • Availability

    Currently a number of items are marked as "sold out" on our website. These will be available for sale again, however we are presently still affected by the global chip shortage. We expect the situation to improve in the first part of 2023 - as soon as we have details on availablity, our product pages will be updated with pre-order information and you will be able to order again. 

  • Pre-orders

    It is possible to pre-order products that are not in stock. Pre-orders will be dispatched as soon as our warehouse receives new units. You will receive an e-mail with the order confirmation shortly before your order is handed over to the carrier. The amount will be deducted from your account immediately. We only dispatch paid orders paid in full.

  • Start of warranty
    Your warranty only beginns once your order is shipped. This means if you purchase an item on pre-order, your actual purchase date has no bearing on the start of your warranty coverage.
  • Can I place an order via phone?

    It is not possible to place an order via phone, e-mail, mail, or fax. You can only place an order via our website

  • Discounts/Coupons

    While we occasionally run special offers, general discounts/coupons are not available. We offer some bundles that include a discount. You can find them on our website under the category „Bundles“.

    Subscribe now to our newsletter in your customer account to receive exclusive offers and the latest news on our products and services.

  • How long does it take to process my order?

    All items of your order must be in stock in order for it to be processed. Actual turnaround time can vary. Please note that our service partners do not deliver on weekends and holidays. Due to the nationwide COVID-19 crisis, the processing time in our warehouse may take longer than usual. We apologize for the inconvience!

  • Is it possible to modify a bundle?

    It is not possible to modify bundles. The discount is only valid for the purchase of this specific combination of units.

  • Tax

    Until recently, we only charged sales tax on orders delivered to California, as the state is our official our tax nexus. However, once a certain value of sales is exceeded, companies are obligated to also charge destination sales tax when selling out-of-state. Not all states charge destination tax.
    If you are logged in, your state tax rate is now reflected directly in the price displayed on the product page. No additional taxes are added upon checkout - thus, the new numbers do not represent a price increase. If you change your shipping address, a different rate may be applied and immediately updated on our site.


  • Which payment methods are available?

    Every payment will be operated by our partner Adyen N.V. German Branch.
    For more information about the payment methods please use the following link:

Shipping and delivery:

For more information please use the following link:

Cancellation, revocation, exchange, order modification:

  • How can I cancel my order?

    Please log into your customer account, go to „Orders“, click on the appropriate order. If the order has still the status “Your order has not been processed yet”, the order can be cancelled. You can click on “Cancel order”, if desired.

  • Can I exchange the ordered items?

    An exchange is not possible.

  • Can I modify an order?

    Please note that order modfications are not possible due to technical reasons; this includes a change of address.
    If you order has not yet been processed, you can cancel it and place a new one. If your order has already shipped, use your tracking information to reach out to FedEx (USA) or USPS (Canada) to communicate a change of address.

  • How long does it take to process my return?

    Usually it can take up to five working days (weekends and holidays not included) for your return to be processed by our warehouse.


  • How do I get my invoice?

    After the shipment of goods you will receive an invoice automatically via e-mail. The invoice is also available for download in Account -> Orders.


  • How to contact the Fanatec sales team?

    You can reach us via telephone (0049 871 9221 122) from 2 pm to 4 pm (CET+1) or via our contact forms. Our sales team is not available on weekends and holidays.

Contact the Fanatec customer support