Sales FAQ

Customer account:

  • Why do I have to create a customer account?

    You must create your own customer account before placing an order. If you click on „My Account“, you´ll find a widespread overview of your customer account including order history, control settings for your addresses and newsletter and all details regarding shipping and payment.

  • I forgot my password, how to get a new one?

    If you can´t log in please click on „forgotten password”, and enter the e-mail address you used to create your account, and you will receive an e-mail to reset your password.

  • How to change my e-mail address or password?

    Please log into your customer account. Click on „My Account“ / „Profile“ and you can enter your new e-mail address or password there.

Orders:

  • Pre-orders

    It is possible to pre-order products that are not in stock. Pre-orders will be dispatched as soon as our warehouse receives new units. You will receive an e-mail with the order confirmation shortly before your order is handed over to the carrier. The amount will be deducted from your account immediately. We just dispatch paid orders.

  • Can I place an order via phone?

    It is not possible to place an order via phone, e-mail, mail, or fax. You can only place an order via our website www.fanatec.com.

  • Discounts/Coupons

    While we occasionally run special offers, general discounts/coupons are not available. We offer some bundles that include a discount. You can find them on our website www.fanatec.com under the category „Bundles“.

    Subscribe now to our newsletter in your customer account to receive exclusive offers and the latest news on our products and services.

  • How long does it take to process my order?

    If we receive the payment of your order before 2 pm (CET/MEZ) your item will be dispatched the same day if it is in stock.  Please note that our service partners do not deliver on weekends and holidays.

  • Is it possible to modify a Bundle?

    It is not possible to modify Bundles. The discount is only valid for the purchase of this specific combination of units.

  • Tax

    A 9.25% sales tax will only be charged for Californian customers as our warehouse is located in La Mirada, CA. All other states of the US and Canada can order without tax.
    Please consider that Canadian customers carry any taxes, handling and/or duty fees imposed by their country on imported products.

Payment:

  • Which payment methods are available?
    Every payment will be operated by our partner Adyen N.V. German Branch.
    For more information about the payment methods please use the following link:

    https://www.adyen.com/payment-methods

Shipping and delivery:

Cancellation, revocation, exchange, order modification:

  • How can I cancel my order?

    Please log into your customer account, go to „Orders“, click on the appropriate order. If the order has still the status “Your order has not been processed yet”, the order can be cancelled. Therefore, click on “Cancel order”.

  • Can I exchange the ordered items?

    An exchange is not possible.

  • Can I modify an order?

    Please note that order modfications are not possible due to technical reasons.

    If you order is not yet processed, you have the possibility to cancel the order and place a new order.

  • How long does it take to process my return?

    Usually it can take up to five working days (weekends and holidays not included) for your return to be processed by our warehouse.

Invoice:

  • How do I get my invoice?

    After the shipment of goods you will receive an invoice automatically via e-mail. The invoice is also available for download in Account -> Orders.

Contact:

  • How to contact the Fanatec sales team?

    You can reach us via telephone (0049 871 9221 122) from 2 pm to 4 pm (CET) or via our contact forms. Our sales team is not available on weekends and holidays.