Guarantee of satisfaction
Our guarantee of satisfaction is unconditional. If you are not 100% satisfied with your order, you can return your purchase(s) made at www.fanatec.com within 14 days from receipt.
If you revoke this contract, we shall reimburse you all payments we have received from you, including the delivery costs included in your order (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the goods returned.This repayment will be effected using your original payment method; in no case will you be charged any fees by Fanatec/Endor as a result of this repayment. There may, however, be deviations in the refunded amount based on the current exchange rate.
Please note that if you only return part of your order, you may not be refunded your shipping costs and may lose any discounts related to bundles or similar offers. Partial returns may not be possible for certain (limited time) deals, discounts or offers..
The customer has to carry the expenses of the return if the delivered goods correspond to the ordered ones. If you return goods by reason of a defect within the warranty period or by reason of a shipping error, Endor AG takes over the shipping costs. Please pay attention that Endor AG can only take over the expenses for the standard shipping. If the return falls outside of this period, or the item is damaged or not in its original packaging, we cannot accept the returned item(s) and cannot give a refund.
Canadian customers may be charged import duties upon receiving their goods. These fees are charged by our delivery partner; we have no influence on the amount incurred. If you kept all paperwork included in your delivery, you can apply to have your duties returned to you via the Casual Refund Program.
Damaged or defective products
Goods that were defective upon arrival may be returned within the fourteen-day withdrawal period free of charge. Please open a support ticket for the product(s) in question to receive further processing and return instructions under https://fanatec.com/us-en/myproducts.
We do not refund products:
- Obtained from a source other than www.fanatec.com.
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.).
- Damaged by misuse or activities other than the intended purpose.
FANATEC products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.
If possible, please avoid damage and contamination of the goods. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging for adequate protection against transport damage. Upon processing your return request, we will provide an RMA number, which should be placed on the exterior of the package prior to shipping the items back, if possible. However, these are not prerequisites for the effective exercise of your right of withdrawal.
Your credit card will be credited for the price of your product and any taxes, excluding shipping costs.
Payment will be made when Endor AG has received and processed your returned item.
Please remember that payment companies vary on the time it takes for a credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
Endor AG cannot guarantee return credit for orders that are not returned in accordance with our returns policy.
For returns from countries outside the United States, you additionally bear the cost of any fees, such as customs duties in particular. The aforementioned costs will be offset against the payment you have already made and the resulting difference will be refunded via the original payment method.