Sales FAQ

Customer account:
  • Why do I have to create a Fanatec account?

    You are only required to create a customer account to place an order. Via your account, you can review your order history, manage your addresses, shipping and payment settings or open a ticket for technical support. You will also need a Fanatec account to register products you bought second-hand. However, you do not need a Fanatec account to subscribe to our newsletter or receive product consultation.

  • I forgot my password, how to get a new one?

    If you cannot remember your password, you can create a new one by clicking on „Forgot your password?“ on the login page. Please ensure you are trying to log into the correct region; you select your local region via the globe icon at the top right of the page. Should you still have problems logging in, please reach out to our customer service team using the form below.

  • How do I change my e-mail address, password or other account information?

    Manage all account setting by clicking on „My Account“ at the top of the page. Once logged in, you can update your personal contact information or default settings.


  • Availability

    If items are marked as "sold out" on our website, this may be a temporary display error. When products are out of stock, they normally have a pre-order date. Discontinued items are normally removed from our website. 

  • iRacing voucher

    If you add an iRacing subscription (if available) to your order, the code will only be displayed in your Fanatec account once your order with of a qualifying item (steering wheel, racing wheel, or bundle) is shipped.

    Until your order is processed for shipping, you can cancel your order along with the included subscription.

    In case the order is returned within 14 days, the code cannot be revoked.

  • Pre-orders

    It is possible to pre-order products that are not in stock. Pre-orders will be dispatched as soon as our warehouse receives new units. You will receive an e-mail with the order confirmation shortly before your order is handed over to the carrier. If you chose another payment method than bank transfer, the amount will be deducted from your account immediately. If you select bank transfer, you have about 4 weeks to pay the full
    amount due. During this period, you will receive one payment reminder. Should the order remain unpaid at the end of the four-week period, your order will be automatically cancelled.
    Please note, if products arrive in our warehouse earlier than expected, there will be no additional email communication on the change. Your order must be paid in full for it to be processed further.

  • Start of warranty
    Your warranty start as shown in your account is based on the shipping date of your order. This means if you purchase an item on pre-order, your actual purchase date has no bearing on the start of your warranty coverage. If you require support towards the end of the expiration of your warranty, we take the date of delivery into account.
  • Can I place an order via phone?

    It is not possible to place an order via phone, e-mail, mail, or fax. You can only place an order via our website

  • Discounts/Coupons

    While we occasionally run special offers, general discounts/coupons are not typically available, though we do offer bundles that include a discount. 

    Subscribe to our newsletter in your customer account to receive exclusive offers and the latest news on our products and services.

  • How long does it take to process my order?

    All items of your order must be in stock in order for it to be processed. Actual turnaround time may vary, and involves considerations like shipping destination. Orders requiring export or customs documentation usually take several days longer. We kindly ask you to keep this in mind when selecting your shipping method (provided your delivery destination has more than one shipping option). Please note that our service partners do not deliver on weekends and holidays.

  • Is it possible to modify a bundle?

    It is not possible to modify preconfigured bundles. The discount is only valid for the purchase of this specific combination of units.

  • Tax-free delivery

    No taxes will be charged by Fanatec for shipping outside the EU if your delivery address is located outside the EU. Your invoice/total due will reflect this. Please be aware that any taxes and customs duties incurred on the importation of goods must be paid by the recipient and will be billed to you by our delivery partner.

    For orders from Turkey or Canary Islands we require the Fiscal Code (NIF). You can enter the NIF in your customer account under the category “Addresses“.

  • VAT-free delivery within the EU

    Companies from EU member states can place an order without VAT by entering their VAT number.

    Please log into your customer account and click on „My Account“ / „Modify your address book entries“.  If your billing and shipping address are the same, please click on „Edit„ and select “Company”. Enter your valid VAT number and click on „Continue“. In case you have an alternative shipping address, please also enter the VAT number there.


  • Which payment methods are available?

    Payments are processed by our partner Adyen N.V. German Branch.
    Payment methods vary by country/region. For more information, please visit the following link:



  • I returned my order. When will I receive my refund?

    Refund times depend on your payment method and warehouse receiving. Your goods must first be confirmed as received by our warehouse before a refund can be issued. The turnaround time can vary by time of year and other factors. Refunds for bank transfer payments may take a few days longer (EU only!).

Shipping and delivery:

For more information please use the following link:

Cancellation, revocation, exchange, order modification:

  • How can I cancel my order?

    In your Fanatec account, go to „Orders“ and click on the respective order. If your order is still “in progress”, the order can be cancelled. In this case, you can click on “Cancel order”.

  • Can I exchange the ordered items?

    An exchange is not possible, however you can return orders and purchase your desired products separately.

  • Can I modify an order?

    Please note that orders cannot be changed due to technical reasons; this includes a change of address, adding/removing products or combining orders.
    If you order has not yet been processed, you can cancel it directly in your account and place a new one.

  • How long does it take to process my return?

    Usually it can take up to five working days (weekends and holidays not included) for your return to be processed by our warehouse.


  • How do I get a copy of my invoice?

    After your order has shipped, you will receive your invoice automatically via e-mail.
    The invoice is also available for download in your Fanatec account in the Orders section.


  • How to contact the Fanatec sales team?

    You can reach us via telephone (0049 871 9221 122) from 2 pm to 4 pm (CET+1) or via our contact forms. Our sales team is not available on weekends and holidays. Note: Our hotline is currently unavailable! We hope to be available for you again soon.

Contact Fanatec customer service