Please note: Estimated availability dates and delivery speeds are currently affected by the global pandemic. This may have an impact on your order.

Sales FAQ

Brexit and Corona Updates for the United Kingdom:

All updates and links related to Brexit and the novel corona virus can be found on this page during the upcoming days and weeks.

  • What does Brexit mean for UK customers?

    As a result of the Brexit, UK customers now have to pay both VAT and customs fees. These will not be charged at the time of purchase, rather you will be invoiced directly by our delivery partner UPS once your order has shipped. Fanatec has no influence on these charges or rates.

    The following link provides additional details on the Brexit-related declaration of goods, as well as information on other taxes and duties: Importing goods to the UK: https://www.gov.uk/prepare-to-import-to-great-britain-from-january-2021

  • Returns and Repairs

    As of January 1, 2021, all repairs and returns will be processed in the UK, to keep costs for our customers at a minimum. Please always await instructions and shipping information from a Fanatec customer service representative prior to returning a product.

  • Shipping Your Fanatec Purchase to the UK

    Orders shipped on or before December 31, 2020, will be handled as goods shipped within the EU. The invoice date determines whether customs duties or import fees have to be paid by the customer. 

    VAT charged to orders placed before, but not shipped by December 31, 2020, will be refunded by Fanatec.

  • Unshipped Orders Placed in 2020

    If you placed an order with us in 2020 before Brexit took effect, you paid the UK VAT rate of 20%. Now that the UK is categorized as a third country, the German VAT rate of 19% is applied to any order that has not yet been shipped. This German VAT will be refunded to you in a separate transaction using your original payment method. This refund should be issued to you during the course of the week of January 4, 2021. Please note that the current exchange rate will be applied to your refund.

    If you selected prepayment as your payment method and haven't paid yet, please check your Fanatec account for the actual amount due, which you can find in the Orders section of your account.

    Additional applicable VAT and import fees will be charged to you directly by our delivery partner, UPS, once your order is in transit.

  • COVID-19

    Fanatec continues to operate as usual, despite the pandemic. However, deliveries may be affected by the spread of the virus.

    UPS is continually monitoring the situation and working on contingency plans to minimize any disruption for customers. Nevertheless, UPS deliveries may experience corona-related delays.

    While UPS Express shipments are currently not impacted by the COVID-19 situation, delays may occur with UPS Standard shipments due to both the pandemic and Brexit backlog (please note all required paperwork is included with Fanatec orders).

    For the latest service alerts, especially concerning the current delays in customs, please use the following UPS Service Alerts link: https://www.ups.com/gb/en/service-alerts.page

    Last updated 27.01.2021


Customer account:

  • Why do I have to create a customer account?

    You must create your own customer account before placing an order. If you click on „My Account“, you´ll find a widespread overview of your customer account including order history, control settings for your addresses and newsletter and all details regarding shipping and payment.

  • I forgot my password, how to get a new one?

    If you can´t log in please click on „forgotten password“, and enter the e-mail address you used to create your account, and you will receive an e-mail to reset your password.

  • How to change my e-mail address or password?

    Please log into your customer account. Click on „My Account“ / „Profile“ and you can enter your new e-mail address or password there.


Orders:

  • iRacing voucher

    The iRacing code will be displayed in your Fanatec account as soon as the shipment of the purchased steering wheel, racing wheel, or bundle is released.

    In case the shipment has not been released yet, the order with the included code can be cancelled and a new order can be placed

    In case the order is returned within 14 days, the code cannot be revoked.

  • Pre-orders

    It is possible to pre-order products that are not in stock. Pre-orders will be dispatched as soon as our warehouse receives new units. You will receive an e-mail with the order confirmation shortly before your order is handed over to the carrier. If you chose another payment method than bank transfer, the amount will be deducted from your account immediately. It is also possible to select bank transfer and submit the payment just before the delivery date. Please note: in case of an earlier goods receipt by our warehouse, there will be no additional payment reminder; we just dispatch paid orders.

  • Can I place an order via phone?

    It is not possible to place an order via phone, e-mail, mail, or fax. You can only place an order via our website www.fanatec.com.

  • Discounts/Coupons

    While we occasionally run special offers, general discounts/coupons are not available. We offer some bundles that include a discount. You can find them on our website www.fanatec.com under the category „Bundles“.

    Subscribe now to our newsletter in your customer account to receive exclusive offers and the latest news on our products and services.

  • How long does it take to process my order?

    If we receive the payment of your order before 8:00 am (CET/MEZ) your item will be dispatched the same day if it is in stock.  Please note that our service partners do not deliver on weekends and holidays.

  • Is it possible to modify a Bundle?

    It is not possible to modify Bundles. The discount is only valid for the purchase of this specific combination of units.

  • Delivery free of tax

    No taxes will be charged for shipping outside the EU. In case the delivery address is located outside the EU, the taxes will be deducted automatically. Please be aware that any taxes and customs duties incurred on the importation of goods must be paid by the recipient.

    For orders from Turkey or Canary Islands we require the Fiscal Code (NIF). You can enter the NIF in your customer account under the category “Addresses“.

  • VAT-free delivery within the EU

    Companies from EU member states can place an order without VAT when entering the VAT number.

    Please log into your customer account and click on „My Account“ / „Modify your address book entries“.  If your billing and shipping address are the same, please click on „Edit„ and select “Company”. Enter your valid VAT number and click on „Continue“. In case you have an alternative shipping address please also enter the VAT number there.


Payment:

  • Which payment methods are available?

    Every payment will be operated by our partner Adyen N.V. German Branch.
    For more information about the payment methods please use the following link:

    https://www.adyen.com/payment-methods


Shipping and delivery:

For more information please use the following link: https://fanatec.com/eu-en/shipping/delivery


Cancellation, revocation, exchange, order modification:

  • How can I cancel my order?

    Please log into your customer account, go to „Orders“, click on the appropriate order. If the order has still the status “Your order has not been processed yet”, the order can be cancelled. Therefore, click on “Cancel order”.

  • Can I exchange the ordered items?

    An exchange is not possible.

  • Can I modify an order?

    Please note that order modfications are not possible due to technical reasons.
    If you order is not yet processed, you have the possibility to cancel the order and place a new order.

  • How long does it take to process my return?

    Usually it can take up to five working days (weekends and holidays not included) for your return to be processed by our warehouse.


Invoice:

  • How do I get my invoice?

    After the shipment of goods, you will receive an invoice automatically via e-mail.
    The invoice is also available for download in Account -> Orders.


Contact:

  • How to contact the Fanatec sales team?

    You can reach us via telephone (0049 871 9221 122) from 2 pm to 4 pm (CET+1) or via our contact forms. Our sales team is not available on weekends and holidays.

Contact the Fanatec customer support