Please note: Estimated availability dates and delivery speeds are currently affected by the global pandemic. This may have an impact on your order.

Sales FAQ

Customer account:
  • Why do I have to create a customer account?

    You are required to create a customer account prior to placing an order. Via your account, you can review your order history, manage your addresses, newsletter subscription or shipping and payment settings.

  • I forgot my password, how to get a new one?

    If you cannot remember your password, you can create a new one by clicking on „Forgot your password?“ on the login page. Please ensure you are trying to log into the correct region; you select your local region via the globe icon at the top right of the page.

  • How to change my e-mail address, password or other account information?

    Manage all account setting by clicking on „My Account“ at the top of the page. Once logged in, you can update your personal contact information or default settings.


Orders:

  • iRacing voucher

    If you add an iRacing subscription (if available) to your order, the code will only be displayed in your Fanatec account once your order with of a qualifying item (steering wheel, racing wheel, or bundle) is shipped.

    Until your order is processed for shipping, you can cancel your order along with the included subscription.

    In case the order is returned within 14 days, the code cannot be revoked.

  • Pre-orders

    It is possible to pre-order products that are not in stock. Pre-orders will be dispatched as soon as our warehouse receives new units. You will receive an e-mail with the order confirmation shortly before your order is handed over to the carrier. If you chose another payment method than bank transfer, the amount will be deducted from your account immediately. If you select bank transfer, you have about 4 weeks to pay the full
    amount due. During this period, you will receive one payment reminder. Should the order remain unpaid at the end of the four-week period, your order will be automatically cancelled.
    Please note, if products arrive in our warehouse earlier than expected, there will be no additional email communication on the change. Your order must be paid in full for it to be processed further.

  • Start of warranty
    Your warranty only beginns once your order is shipped. This means if you purchase an item on pre-order, your actual purchase date has no bearing on the start of your warranty coverage.
  • Can I place an order via phone?

    It is not possible to place an order via phone, e-mail, mail, or fax. You can only place an order via our website www.fanatec.com.

  • Discounts/Coupons

    While we occasionally run special offers, general discounts/coupons are not available. We offer some bundles that include a discount. You can find them on our website www.fanatec.com under the category „Bundles“.

    Subscribe to our newsletter in your customer account to receive exclusive offers and the latest news on our products and services.

  • How long does it take to process my order?

    All items of your order must be in stock in order for it to be processed. Actual turnaround time may vary. Please note that our service partners do not deliver on weekends and holidays.

  • Is it possible to modify a Bundle?

    It is not possible to modify Bundles. The discount is only valid for the purchase of this specific combination of units.

  • Delivery free of tax

    No taxes will be charged for shipping outside the EU. In case the delivery address is located outside the EU, the taxes will be deducted automatically. Please be aware that any taxes and customs duties incurred on the importation of goods must be paid by the recipient.

    For orders from Turkey or Canary Islands we require the Fiscal Code (NIF). You can enter the NIF in your customer account under the category “Addresses“.

  • VAT-free delivery within the EU

    Companies from EU member states can place an order without VAT when entering the VAT number.

    Please log into your customer account and click on „My Account“ / „Modify your address book entries“.  If your billing and shipping address are the same, please click on „Edit„ and select “Company”. Enter your valid VAT number and click on „Continue“. In case you have an alternative shipping address please also enter the VAT number there.


Payment:

  • Which payment methods are available?

    Every payment will be operated by our partner Adyen N.V. German Branch.
    For more information about the payment methods please visit the following link:

    https://www.adyen.com/payment-methods


Shipping and delivery:

For more information please use the following link: https://fanatec.com/eu-en/shipping/delivery


Cancellation, revocation, exchange, order modification:

  • How can I cancel my order?

    Please log into your customer account, go to „Orders“, click on the appropriate order. If the order has still the status “Your order has not been processed yet”, the order can be cancelled. Therefore, click on “Cancel order”.

  • Can I exchange the ordered items?

    An exchange is not possible.

  • Can I modify an order?

    Please note that order modfications are not possible due to technical reasons; this includes a change of address.
    If you order has not yet been processed, you can cancel it and place a new one.

  • How long does it take to process my return?

    Usually it can take up to five working days (weekends and holidays not included) for your return to be processed by our warehouse.


Invoice:

  • How do I get my invoice?

    After the shipment of goods, you will receive an invoice automatically via e-mail.
    The invoice is also available for download in Account -> Orders.


Contact:

  • How to contact the Fanatec sales team?

    You can reach us via telephone (0049 871 9221 122) from 2 pm to 4 pm (CET+1) or via our contact forms. Our sales team is not available on weekends and holidays.

Contact the Fanatec customer support