Shipping / Delivery
Shipping & Delivery
We only dispatch paid orders.
Not possible are
• C.O.D. deliveries
• Pick-up at the warehouse
We will charge a pro rata shipping and handling fee. The rate depends on the total weight of the shipment and the shipping address. If the volume weight is higher than the actual weight, the volume weight will be the calculation base.
The dispatch will be executed ex warehouse to the delivery address provided by the customer.
For an overview of countries we deliver to, please click here.
We strive to ship your order immediately, if the goods are in stock.
Regarding/Concerning any delayed deliveries, we will immediately inform you via e-mail.
The shipment is not covered by a special insurance, but the carrier bears for any damage and lost.
All parcels will be shipped via UPS.
• In Europe orders placed before 8.30 am GMT+1 will usually be shipped out the same day.
• Orders are processed Monday to Friday.
• We do not dispatch goods on weekends.
• Delivery to UPS Access Points possible.
• For Germany we only offer UPS Express Saver.
Express shipping refers to the shipping time provided by our delivery partner and not to the processing time of an order.
As soon as our warehouse ships the order, the customer you will receive an email with the tracking number.
Packages should be inspected for damage before acceptance. In case of any doubt, please refuse delivery.