Right of revocation & revocation form
Statutory right of withdrawal
If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered. In order to exercise the statutory right of withdrawal, the customer must notify us
Tel. +49 (871) 9221-122
Fax +49 (871) 9221-221
E-Mail [email protected]
of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax, email or phone call). Afterwards, we will provide an RMA/number, which should be placed on the box before returning it. The customer may use the withdrawal form template attached for this purpose; however, this is not obligatory. The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
Consequences of withdrawal
If you revoke this contract, we shall reimburse you all payments we have received from you, including the delivery costs included in your order, without delay and at the latest within fourteen days from the day on which we received the goods returned.This repayment will be effected using your original payment method; in no case will you be charged any fees as a result of this repayment. There may, however, be deviations in the refunded amount based on the current exchange rate.
You must return the goods immediately and at the latest no later than thirty days from the day on which you notify us of the revocation of this contract to
Carl Jöhnk KG
c/o Endor AG
The deadline is met if you send the goods before the expiry of the period of thirty days. The customer shall bear the costs of returning the goods. For returns from countries outside the European Union, you will bear the costs of return shipping. Any additional charges, such as customs duties in particular, will be borne by the customer. The aforementioned costs will be offset against the payment you have already made and the resulting difference will be refunded using your original payment method. The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.
Exclusion and/or Premature Expiration of the Right to Cancel
The right to cancel ceases to be available in the case of a contract for the supply of sealed audio or sealed video recordings or sealed computer software, if the goods become unsealed after delivery.
The right of cancellation expires prematurely for contracts regarding the delivery of digital content if we have begun with the execution of the contract after you have expressly agreed that we will begin with the execution of the contract before expiry of the revocation period and you have confirmed to us that you lose your right of cancellation by your consent with the beginning of the execution of the contract.
General Information on the Return of Goods
1. Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2. Please do not return the goods freight forward.
3. Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.
Download: Revocation Form