Right of revocation & revocation form
Statutory right of withdrawal
If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered. In order to exercise the statutory right of withdrawal, the customer must notify us
Tel. +49 (871) 9221-122
Fax +49 (871) 9221-221
E-Mail [email protected]
Of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax, email or phone call). Afterwards, we will provide an RMA/number, which should be placed on the box before returning it. The customer may use the withdrawal form template attached for this purpose; however, this is not obligatory. The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
Consequences of withdrawal
If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.
The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this Contract to us or to
Carl Jöhnk KG
c/o Endor AG
The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteenday deadline. The customer shall bear the costs of returning the goods. The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.
Exclusion and/or Premature Expiration of the Right to Cancel
The right to cancel ceases to be available in the case of a contract for the supply of sealed audio or sealed video recordings or sealed computer software, if the goods become unsealed after delivery.
The right of cancellation expires prematurely for contracts regarding the delivery of digital content if we have begun with the execution of the contract after you have expressly agreed that we will begin with the execution of the contract before expiry of the revocation period and you have confirmed to us that you lose your right of cancellation by your consent with the beginning of the execution of the contract.
General Information on the Return of Goods
1. Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2. Please do not return the goods freight forward.
3. Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.