Right of revocation & revocation form
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us
Tel. +49 (871) 9221-122
Fax +49 (871) 9221-221
E-Mail [email protected]
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website (https://fanatec.com/eu-en/produktrueckgabe). If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we receive the goods you wish to return. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Please note that if you only return part of your order, you may not be refunded your shipping costs.
The goods must be returned to
Carl Jöhnk KG
c/o Endor AG
without undue delay and in any event not later than thirty (30) days from the day on which you communicate your withdrawal from this contract to us (please note that sending products directly to headquarters in Landshut may result in a longer processing time). The deadline is met if you send back the goods before the period of thirty (30) days has expired.
You will have to bear the direct cost of returning the goods, unless the goods were defective upon receipt. If this is the case, please follow the return instructions for defective goods (please see below).
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Exclusion respectively Premature Expiration of the Right of Withdrawal
The right of withdrawal expires prematurely for contracts regarding the supply of digital content which is not supplied on a tangible medium if the performance of the contract has begun with your prior express consent to the beginning of the performance of the contract during the withdrawal period and your acknowledgement that you thereby lose your right of withdrawal.
General Information on the Return of Goods
If possible, please avoid damage and contamination of the goods. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging for adequate protection against transport damage. Upon processing your return request, we will provide an RMA number, which should be placed on the exterior of the package prior to shipping the items back, if possible. However, these are not prerequisites for the effective exercise of your right of withdrawal.
Information on returning goods from countries outside the European Union
For returns from countries outside the European Union, you additionally bear the cost of any fees, such as customs duties in particular. The aforementioned costs will be offset against the payment you have already made and the resulting difference will be refunded via the original payment method.
If you are located outside the EU, please keep the original export declaration (shipping paperwork) in case you decide to return a product; you may qualify to receive a refund on import duties paid. Learn more about this here.
Return of Defective Goods
Goods that were defective upon arrival may be returned within the fourteen-day withdrawal period free of charge. Please open a support ticket for the product(s) in question to receive further processing and return instructions under https://fanatec.com/eu-en/myproducts.
Download: Revocation Form
Please click here if you want to return an order or product.