You can share your questions about shipping or your order below.

Please note: If you have already contacted us, we kindly ask you not to submit a second query for the same topic. Our response time is currently over two weeks, in part due to multiple inquiries on the same matter. Messages are answered in the order in which they were received.

For product support, including repairs (RMAs) or replacement parts, please contact our technical support team via this link to avoid processing delays.

**Please note: For more information on the status of EU orders, please check our new FAQ article Updates on EU Shipping Delays for more information. This article will be updated regularly.**

Requests for returns (order revocation) and related refunds are taking longer than usual to process. The original date you contacted us about this matter, not our response time, determines whether your order qualifies for revocation.

Thank you!